Frequently Asked Questions

While the Official Rules outline the complete details of this promotion, your question may already be answered below.

Q. What are the prizes for this promotion?
A.

SWEEPSTAKES GRAND PRIZE: one (1) trip for four (4) to Tuscany, Italy

  • Coach-class round trip airfare for four persons to Florence, Italy
  • Five (5) nights' hotel accommodations for four persons
  • $700 allowance for full-size rental car for length of stay
  • $1,000 spending money

See the Official Rules for complete details including travel dates and odds.


INSTANT WIN PRIZES:

  • Four-Hundred Twenty Eight (428) - $150 Acqua Panna® Visa® Prepaid Cards*
  • Five-Hundred (500) - Acqua Panna® branded tote bags
  • Five-Hundred (500) - Acqua Panna® branded back-up mobile device chargers
  • One Thousand Five-Hundred (1,500) - Luggage tags

*Visa Prepaid Card. Card is issued by The Bancorp Bank, Member FDIC, pursuant to a license from Visa U.S.A. Inc. Use your Visa Prepaid Card anywhere Visa debit cards are accepted in the United States and U.S. Territories. The card may not be used at any merchant, including internet and mail or telephone order merchants, outside of the United States and U.S. Territories.


Q. How many times can I enter the promotion?
A. You may receive 1 sweepstakes entry and 1 instant win play per day. All you need to do is log in!
Q. How many prizes could I win?
A. There is a limit of 1 sweepstakes prize and 1 instant win prize per person.
Q. How do I play the instant win game?
A. Follow the on-screen instructions, on the game page, to find out if you won.
Q. I won the instant win game, but never received an email with more details. What should I do?
A. To make sure you get emails, add customercare@e.helloworldmail.com to your address book. Fill out the form below to let us know you didn’t receive your win email.
Q. How will I know if I'm the big sweepstakes winner?
A. The grand prize drawing will be held on or around September 3, 2019. The winner will be notified via email from the contact information provided upon registration. Once the winners are confirmed and prizes are fulfilled, an official win list will be posted.

A direct link to this list can be found in the Official Rules.
Q. I got a message that I've already entered today, but I haven't. What should I do?
A. Make sure you are visiting https://www.acquapannagiveaway.com/ directly rather than a bookmarked page in your browser. Also, please try to clear cookies and cache on your internet browser.
Q. What are browser cookies? Do you use them on this site?
A. Cookies help you stay logged into a website by storing a small amount of information about your session. Cookies must be enabled to participate in this program.

If you are not familiar with how to enable "cookies" on your browser, click on "Help" in the menu bar of your browser and search under "cookies."
Q. I think I’m having technical issues. What should I do?
A.

Try these troubleshooting tips:

  1. Make sure you're using the latest version of your browser.
  2. Check your browser preferences and enable JavaScript.
  3. Clear your browser cache and cookies.
Q. I have recently moved or updated my email address. Can I change my registration information for this promotion?
A. We apologize for any inconvenience, but due to the number of entries we receive, we are unable to change registration information. If you do win a prize during the promotional period and your contact information does change, contact customercare@helloworldfulfillment.com and provide your updated information.

Please Note: We cannot guarantee that we will be able to accommodate your request.
Q. Why can't I use my P.O. Box address to register or claim my prize?
A. Your home address allows us to identify your residence for eligibility purposes.

Still have a question? Please complete this form. Please note: a response may take up to three business days.

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